FAQ
Our sole purpose is to create a happy customer. It is very important that you fully read each item description to ensure you understand what you are ordering. We understand that item descriptions may not answer all of your questions so we've put together a few of our most common questions/answers.
Where do your items ship from?
We ship from our warehouse in Fort Worth, TX M-F within 1-3 business days from your order date. Pre-order items do not fall under this category and have their own processing times listed on the descriptions.
What sizes should I choose?
Each item description contains a size chart to compare your child's measurements to. We recommend comparing measurements carefully to ensure correct size is chosen.Do you offer free shipping?
Yes we offer free shipping on all order over $50 in the USA.
Do you accept returns?
- Poppies & Lace will gladly accept returns of products purchased from poppiesnlace.com
- To qualify for a return, you must email customerservice@poppiesnlace.com within 14 days of receiving the order. Please provide reason and order number.
- Products must be in their original and respective packaging and refunds are processed in 10-15 days.
- Poppies & Lace is not responsible for any shipping fees, including return shipping fees. Posh Peanut is not responsible for lost or untraceable return shipments. We recommend mailing your return using a carrier that offers tracking services.
- Once the item for return are received and reviewed, you will be emailed. We will issue you a refund for the amount of the purchase excluding shipping.
Do you accept exchanges?
Due to the volume of orders we do not accept exchanges. If you need a different size, color etc. Please return your original order for a refund and place a new order.
What is a Pre-Order?
A PRE-ORDER is an item that ships in the future between the time frames given in the item description. All pre-order items are subject to change ship dates beyond our control. To keep your shipping cost down we combine shipments. Any additional items purchased that are ready to ship will ship during the pre-order time frame.
What payment options are accepted?
We accept all major credit cards and PayPal
All payments paid by e-Checks trough Paypal must clear in order for your order to be fulfilled.
E-Checks may take up to 5 days or more to clear from your bank. Your order will not ship until it
Can an order be cancelled?
Orders can only be cancelled within 24 hours of order placement. Once the order has been processed we are unable to cancel, change or make any adjustments to the order.
COUPON CODES
All coupon codes must be rendered at checkout. 1 coupon code per transaction. You cannot stack multiple coupons.